To improve SFX service for users, and to direct users' reports about problems with SFX to the agency best able to respond to those reports, we have activated the LOCAL_FEEDBACK target.
The "Report a Problem" form is fully customizable. To customize wording or formatting, edit templates/targets/feedback/feedback.tmpl. To add fields or to change which fields are required, edit cgi/public/feedback.cgi.
The "Message Sent" page is fully customizable. To customize, edit /templates/targets/feedback/msgsent.tmpl.
The email address to which problem reports are sent can be modified at,
SFXAdmin-Targets-LOCAL_FEEDBACK-[S]ervices-[U/P]-$$YOUR_EMAIL_ADDRESS.
After finishing all those settings, we found that we could not send emails from the local feedback target, which took us a lot of time to troubleshoot. Finally, it turned out it was a problem with the Exchange server not allowing relaying from the SFX server and not a problem with the email program on the SFX server.
Technorati Tags: Value Added Services, Local Feedback, Report a Problem, Targets, SFX
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